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New Year’s Resolutions
I always think of a new year as a time that brings new hopes and goals. It provides me with an outlet to stop and think about what I want to achieve throughout the year. However, in my experience I’ve...
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Using Communication to Boost Franchise Management Skills
Effective communication is a vital aspect of success in any business. However, different types of organizations may require a communication approach that is tailored to their specific needs. Managers...
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LinkedIn for Business, Profit and Professional Advancement
I have used LinkedIn for more than ten years. Yet it wasn’t until 2009 that I really began to understand how LinkedIn could be used as a tool for business development, sourcing vendors, researching...
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Network like it’s an art form
I was recently talking to my mom about my past experiences; things I needed to improve and things I do well. One of my better skills is networking. She said it came to me easily, like an art form. She...
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Are You Giving Your Employees The Right Road Map?
No Discussion around Career Development. Here’s a secret for most managers: the majority of employees don’t know what they’ll be doing in 5 years. In our experience, fewer than 5% of people could...
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8 Tips on Dealing with Workplace Dating
Managing a business is tough enough these days – you’re asked to be a teacher, mentor, role model and task master. And that’s when your employees aren’t asking you to be their social secretary,...
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Street Smarts Approach to Customer Acquisition
Do you believe in the perfect sales person? I don’t. But I work with someone who comes pretty darn close. Her nickname is “the queen”. Not because she’s elite – quite the opposite. She takes her job...
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Manager Confidence: Off the Charts or Lower than Low?
Your employees and your customers can smell fear. When you are unsure of your prowess as a manager don’t fool yourself everyone can tell—and they’ll take advantage of it purposefully or just...
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The Power of Revenue Generation for Managers
When it comes to doing business, every place is different, even from location to location. And yet, there are aspects that are the same in all businesses. These basic commonalities come to life in the...
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“There is a better way to do it – find it.”– Thomas Edison
Is the digital or the mobile age focused on doing it a better way? Technology has improved things in so many ways, but in so many ways it has made our lives more difficult. Regardless, technology is...
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Great Customer Service is about Actions and Words
In business you get what you want by giving other people what they want. ALICE MACDOUGALL Earlier this year, I was a on a business trip to Chicago when low and behold, the airline lost my luggage....
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Negotiation Skills that Make Good Managers Better
Negotiating and the “Art of the Deal” are not new. We do this every day in multiple ways, from arranging services for our homes to renegotiating a business lease. Recently, this subject has increased...
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It’ll Be Remembered Longer On Paper
Paper lasts the test of time. We have printed documents dating back over two millennial that can still be read and enjoyed today. No system upgrades or hard drive crashes can prevent us from going to a...
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